A Reel Catch
The house was amazing and the location was perfect. Walmart, Publix and Target were all very easily accessible for supplies. Accommodated our family of 12 perfectly and was well stocked with everything we needed. Kids caught some fish and used the kayaks and bicycles. The overall experience was good but did not appreciate the fine print of the extra charge on the electric bill after a certain amount especially when the dryers took almost 2 hours to dry anything, no matter what cycle we used. The response from the office was not as prompt as I would have liked as we were struggling to find a few things in the house and the book could have had a few more details in it to eliminate having to call them, for example, where was the modem located and how to monitor the spa temps. Overall we were pleased.
We’re delighted to hear that you enjoyed the home and that the location worked so well for your stay. It’s wonderful to know the property accommodated your family comfortably and that everyone enjoyed the amenities, especially the fishing, kayaks, and bicycles.
We also appreciate your honest feedback regarding the electric usage policy and communication during your stay. The electric allowance and any overage charges are outlined in the rental agreement and listing details, as utility usage can vary significantly with larger groups and extended use of pool and spa heating. That said, we understand your frustration, particularly regarding the dryer performance, and we will have this checked to ensure it is operating as efficiently as possible.
Thank you as well for the suggestion regarding the welcome book and house information. Feedback like yours is very helpful, and we will review ways to provide more detailed instructions for items such as the modem location and spa temperature controls to make the guest experience even smoother.
We truly appreciate your feedback and are happy to hear that overall you were pleased with your stay.
We’d be happy to host you again on your next visit to Southwest Florida. Warm Regards, Vesteva Vacation Rentals.
We also appreciate your honest feedback regarding the electric usage policy and communication during your stay. The electric allowance and any overage charges are outlined in the rental agreement and listing details, as utility usage can vary significantly with larger groups and extended use of pool and spa heating. That said, we understand your frustration, particularly regarding the dryer performance, and we will have this checked to ensure it is operating as efficiently as possible.
Thank you as well for the suggestion regarding the welcome book and house information. Feedback like yours is very helpful, and we will review ways to provide more detailed instructions for items such as the modem location and spa temperature controls to make the guest experience even smoother.
We truly appreciate your feedback and are happy to hear that overall you were pleased with your stay.
We’d be happy to host you again on your next visit to Southwest Florida. Warm Regards, Vesteva Vacation Rentals.